Shipping & Returns
Does Soludos offer free shipping?
We offer free ground shipping through UPS (5-7 day service) on all orders over $150 before taxes.
Where does Soludos ship to?
Orders can ship to any standard address in the United States that UPS services.
Unfortunately, we cannot at this time ship to PO Boxes.
We do not at this time ship internationally, to Puerto Rico, to Canada, or to Military/APO/FPO addresses.
When will my order ship out?
Our warehouse processing time to pack your order is between 1-3 business days. Please contact email@example.com if your order appears to be unusually delayed.
When will I receive my order?
Transit times start from the date your order initially ships out, not the date the order is placed. After an order ships from our warehouse, standard UPS Ground shipping can take anywhere from 2 to 7 days to deliver, depending on where the package is going.
Orders to Hawaii and Alaska are sent via UPS Air and typically take 2-7 business days from the ship date.
How do I track my order?
When your order ships from our warehouse, you will get an email with a tracking link that will track your package right to your doorstep!
If you don't receive that email within 3 business days of placing your order, please reach out to us at firstname.lastname@example.org
What is the return policy?
We accept returns within 30 days of delivery for a refund or store credit on all orders. We accept returns on Soludos items that are in new condition, unworn, and free of damages. Please note that refunds may be subject to a restocking fee.
Products eligible for return must be purchased directly from Soludos.com. If you purchased your Soludos from another retailer, please contact them directly to coordinate a return.
Final sale items are not eligible for a refund or return.
Gift cards are not eligible for returns or exchanges.
When can I expect my refund?
You will be issued a refund when you drop off your return package to the carrier and they scan it into their system. Refunds can take up to 8-10 business days to process and reflect on your bank statement. If your refund takes longer to process, please email email@example.com for assistance.
Sizing & Care
How do Soludos fit?
Soludos fit true to size and are available in standard US sizes. Sizing may vary slightly across styles and individual pairs, due to the hand-stitched nature of some of our shoes. Please check on each product page for sizing recommendations!
Please note - all our espadrilles with jute soles will stretch slightly over the first 30-60 minutes of wear to better fit your foot. So if they are a bit snug at first, take a few laps around your living room to see if they adjust to your feet!
How do I clean my Soludos?
The best way to clean your espadrilles is with a damp cloth to remove dirt from the cotton upper. We also recommend mixing a little laundry detergent with water in a small cup and using an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet!
The best way to clean your leather sneakers is with a mild leather cleaner matching the color of the shoe. You can also dip a soft white cloth in a mixture of warm water and mild dish soap, wring it out, and use that to gently rub out any dirt or stains. We recommend not getting your leather shoes too wet as they could stain or wrinkle the material. Finally, we suggest not putting them in the direct sunlight because the color can fade.
Please email us at firstname.lastname@example.org if you have any further questions
What is an LWG gold-rated tannery?
LWG (Leather Working Group) is a not-for-profit organization that develops and performs audits on tanneries to certify that the leather manufactures according to high environmental standards and performance capabilities. The gold-rated standard is the highest rating a tannery can receive.
What is chrome-free leather?
Metals used in standard tanning are not harmful to the end-customer. However, due to the tanning process, there are risks to the factory workers and local water supply. The process we use removes chromium from leather tanning, ensuring a safe and sustainable product.
How do I update my order?
If you need to edit your shipping address or make any other changes to your order, please email us at email@example.com. Unfortunately, we are not able to guarantee order cancellations or changes but we will do our best to help!
How do I use a promo code?
You can enter your promo code at checkout. Enter the code exactly how it appears & apply- voila! Promo codes will not apply to sale items unless otherwise specified. Promo codes cannot be combined with other promo codes.
What forms of payments does Soludos accept?
Soludos.com accepts Visa, Mastercard, American Express, Discover, and Soludos Store Credit
Does Soludos offer price adjustments?
Soludos gladly honors a one-time price adjustment on full-priced merchandise purchased through Soludos.com within seven days of the sale date. Just shoot us an email at firstname.lastname@example.org with your order number and we will take care of it! Items not purchased at full price or not purchased through Soludos.com are ineligible for price adjustments. Items purchased using a promo code cannot be price adjusted.
How We Make Em
Where are Soludos manufactured?
Soludos are manufactured in factories in China, Brazil & Portugal. Our materials are sourced from all over the world! All of our factories undergo regular annual inspections, audits, and visits from third parties to ensure they adhere to proper labor regulations and working conditions.
What do I do if my product arrived damaged or defected?
We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on www.soludos.com, please email us a description of the issue along with pictures at email@example.com and we will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.
Have other questions?
Or maybe you just want to say hi! Our team is more than happy to help with any questions you may have. Get in touch with us directly at firstname.lastname@example.org- we're happy to help!
Website Accessibility Statement
The www.soludos.com site now has an option that has accessibility enabled. It has all the same content and features but is formatted with assistive users in mind and is tested for accessibility. This is not a separate site, it's a dynamic remediation of the original site that uses unique technology from UsableNet to ensure assistive users have full access to all content and features. If you have any accessibility issues please email us for support.
As part of this commitment, we are continually improving our website to make it more accessible. Please click the Assistive View link to access this view.
If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about Soludos’s commitment to accessibility, please contact our accessibility team by email using the contact information below.